FAQ
Frequently Asked Questions
Hier vindt u antwoorden op de meest gestelde vragen over bestellen, verzending, retourneren en meer.
Orders
How do I place an order?
Log in to your B2B account atwww.essentialbasics-b2b.nl, browse the product catalogue, and add items to your cart. Complete your order through the checkout process.
Do I need an account to order?
Yes. Our webshop is exclusively for verified business customers. You can apply for an account through the registration page on our website. Once approved, you will have full access to our product range and pricing.
Is there a minimum order quantity?
No. There is no minimum order requirement.
Can I modify or cancel an order after placing it?
Please contact us at support@ebcs.nl as soon as possible. We process orders quickly, so changes can only be made before the order has been shipped.
Shipping & Delivery
Where do you deliver?
We ship to all addresses in the Netherlands, Belgium, and Luxembourg.
How long does delivery take?
Orders are typically delivered within 1-2 working days after processing.
Who handles the shipping?
Our logistics partner LOF Logistiek handles all shipments.
How much does shipping cost?
Shipping costs are agreed upon per client. Orders above €400 (excl. VAT) qualify for free shipping. For details on your specific shipping rate, contact support@ebcs.nl.
Will I receive tracking information?
Yes. You will receive a tracking number by email once your order has been shipped.
My order hasn't arrived. What should I do?
If your order has not arrived within the expected delivery window, please check the tracking link first. If you need further assistance, contact us at support@ebcs.nl.
Returns
Can I return products?
Returns are handled on a case-by-case basis and require prior approval. We do not accept standard returns without prior arrangement.
How do I request a return or exchange?
Send your request to support@ebcs.nl. Include your order number and the reason for your return. We will respond within 3 working days.
Who pays for return shipping?
Return shipping costs are determined on a case-by-case basis and will be communicated when your return is approved.
What if I received a damaged or incorrect product?
Contact us at support@ebcs.nl immediately. Include photos of the damage or error and your order number. We will arrange a solution as quickly as possible.
Payments
What payment methods do you accept?
All orders are paid on invoice. We process invoicing through Exact Online.
When is my invoice due?
Payment terms are specified on your invoice. If you have questions about your invoice or payment terms, contact support@ebcs.nl.
Products
What product categories do you carry?
We stock the full Superfeet range across four categories: All-Purpose, Running, Cushion, and Support.
How do I know which insole is right for my customers?
Each product page includes detailed specifications and recommended use cases. We also offer product training sessions to help your team recommend the right insole. Contact us to schedule a training.
Are all products always in stock?
We maintain stock of our core range. If a specific product or size is temporarily unavailable, our team will inform you of the expected restock date.
Account
How do I apply for a B2B account?
Visit our website and complete the registration form. Our team will review your application and get back to you.
I forgot my password. What should I do?
Use the password reset function on the login page. If you continue to experience issues, contact support@ebcs.nl.
Can I update my company details in my account?
Yes. Log in and go to your account settings, or email us at support@ebcs.nl to request changes.
Training & Support
Do you offer product training?
Yes. We offer training sessions to help your staff understand the Superfeet range and make better recommendations to customers. Contact us via the contact form to apply.
How can I get marketing or POS materials?
Contact our team at support@ebcs.nl to discuss available support materials.