Warranty
Superfeet insoles are manufactured to high quality standards. If you encounter a product defect, we are here to help.
Warranty Coverage
All Superfeet products distributed by Essential Basics B.V. are covered against manufacturing defects. If a product does not meet the specifications described on our webshop at the time of purchase, we will work with you to resolve the issue.
How to File a Warranty Claim
- Contact us at support@ebcs.nl with your order number, a description of the issue, and photos where applicable.
- Our team will assess your claim and respond within 3 working days.
- If the claim is approved, we will replace the product or issue a credit note, at our discretion.
What Is Not Covered
- Normal wear and tear
- Damage caused by improper use, storage, or handling
- Products that have been modified or altered
Questions?
Contact us at support@ebcs.nl or call +31 (0)72 511 8789 during business hours.