Privacy Policy

Last updated: 17-04-2026

Essential Basics B.V. respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit and use our website www.essentialbasics-b2b.nl.

Who We Are

Essential Basics B.V. Mosselaan 120, 1934 RD Egmond aan den Hoef, Netherlands Chamber of Commerce: 66305373 Email: support@ebcs.nl

What Personal Data We Collect

When you use our website and services, we may collect the following data:

  • Company name, contact person name, email address, phone number, and business address (when you register for an account or place an order)
  • Order and transaction details
  • Communication records (emails, support requests)
  • Website usage data (pages visited, browsing behavior, device and browser information)
  • IP address

How We Use Your Data

We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Managing your B2B account
  • Communicating with you about orders, deliveries, and support inquiries
  • Sending relevant product updates or newsletters (only with your consent)
  • Improving our website and services
  • Complying with legal and regulatory obligations

Legal Bases

We process your data based on one or more of the following legal grounds:

  • Performance of a contract (order processing, account management)
  • Legitimate interest (improving our services, website analytics)
  • Consent (marketing communications)
  • Legal obligation (tax and accounting requirements)

Retention Periods

We retain your data only as long as necessary for the purposes described above:

  • Account and order data: for the duration of the business relationship plus 7 years (in accordance with Dutch fiscal retention requirements
  • Communication records: up to 2 years after last contact
  • Website analytics data: up to 26 months

Sharing With Third Parties

We share your data only when necessary to provide our services:

  • Shipping partner: LOF Logistiek (for order fulfilment and delivery)
  • Invoicing: Exact Online (for payment processing and administration)
  • Email marketing: Mailchimp (for newsletters, only with your consent)
  • Analytics: Google Analytics (for website usage analysis)
  • Platform: Shopify (for website hosting and order management)

We do not sell your personal data to third parties.

Cookies

Our website uses cookies to ensure proper functionality and to analyse website usage. Types of cookies we use:

  • Essential cookies: Required for the website to function correctly (e.g., session management, shopping cart)
  • Analytics cookies: Used to understand how visitors interact with our website (Google Analytics)
  • Marketing cookies: Used to deliver relevant communications (Mailchimp)

You can manage your cookie preferences through your browser settings.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise any of these rights, contact us at support@ebcs.nl. We will respond to your request within 30 days.

Complaints

If you believe we have not handled your data correctly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.

Changes to This Policy

We may update this privacy policy from time to time. The most recent version will always be available on our website.